Privacy Policy

Last updated: 15th January 2026

Data Controller Information

The data controller for your personal information is qentilovraxzya.top Lda., a company registered in Portugal with registration number 134697825, VAT number PT132597645, and registered address at Rua do Comércio 221, 4794-856 Braga, Portugal.

Data Collection

We collect various types of information when you interact with our website and services. The data we collect includes personal information you provide directly to us, such as when you contact us through our contact forms, request information about our services, or sign up for our platform. This may include your name, email address, phone number, company name, and any other information you choose to provide in your communications with us.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies to help us understand how visitors use our website and to improve our services.

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your information depends on the specific context in which you provide it and the purposes for which it was collected. We use your data to respond to your enquiries and provide customer support, deliver our inventory forecasting services, send you information about our products and services that may be of interest to you, improve our website and services, and comply with legal obligations.

The legal basis for processing your personal data varies depending on the specific purpose. We process your data based on your consent when you voluntarily provide information through our contact forms or sign up for our services. We also process data based on our legitimate interests in operating our business, improving our services, and communicating with potential and existing customers, provided these interests are not overridden by your privacy rights.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential.

We may also disclose your information when we believe it is necessary to comply with legal obligations, enforce our terms of service, protect our rights and property, or ensure the safety of our users and the public.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and restricted access to personal data on a need-to-know basis.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

For contact enquiries, we typically retain your information for up to three years after our last interaction with you. For customer data related to our services, we retain information for the duration of the service relationship and for up to seven years thereafter for legal and business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal information. These include the right to access your personal data and receive information about how we process it, the right to rectify inaccurate or incomplete personal data, the right to erasure of your personal data in certain circumstances, and the right to restrict or object to the processing of your personal data.

You also have the right to data portability, which means you can request that we provide your personal data in a structured, commonly used format, and the right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month, though this period may be extended in complex cases.

International Data Transfers

As we are based in Portugal and operate within the European Union, your personal data is primarily processed within the EU. If we need to transfer your data outside the EU for any reason, we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us using the following contact information:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable law.